Emergency Medical Dispatcher CPR Instructions

Bystander CPR instructions for emergency medical dispatchers
Article Highlights
• Dispatchers should help 9-1-1 callers identify victims in cardiac arrest and coach callers to provide immediate

• Dispatchers should confidently give Hands-Only CPR instructions for adults who have had a cardiac arrest not
  caused by asphyxia (as in drowning).

• If more dispatchers followed these processes, thousands of lives could be saved every year. 

• Communities should regularly evaluate 9-1-1 emergency dispatchers’ performance and the overall emergency
  response system.

video window for interview with lead author E. Brooke Lerner, PhD.

Interview with lead author E. Brooke Lerner, Ph.D.

9-1-1 dispatchers can save more lives by coaching bystanders in CPR  (opens in new window)

Grief over losing loved one linked to higher heart attack risks  (opens in new window)

Hands-Only CPR  (opens in new window)

Media Materials  (opens in new window)

Agonal Breathing (audio opens in new window) is often described as "snoring."  Even people without CPR training can identify that the breathing of a cardiac arrest victim is NOT normal and CPR is needed.

actual calls

Want to learn more about this statement in action? Test yourself! Try to find what worked well and what needed improvement in the calls below.

Good Coaching Example  (opens in new window)

Good CPR Instructions  (opens in new window)

Clear Cardiac Arrest Recognition  (opens in new window)

Not Ideal  (opens in new window)
success stories